Metrics (KPI) Certification

Stephen Lynch is the author of the award-winning book; “Business Execution for RESULTS – A practical guide for leaders of small to mid-sized firms”. The book was judged Winner in the “Management” category of the 2014 Small Business Book Awards in the USA. He’s also written articles on strategy and management for The Economist magazine.

Stephen previously managed a global team of more than 50 strategy consultants and has personally consulted with hundreds of companies in the USA, Canada, Australia, and New Zealand, assisting them with strategic planning, business execution, and management best practices. 

With unique and privileged insights into the day to day operations of thousands of entrepreneurial growth firms around the world, Stephen has seen what really works (and what doesn’t) in terms of strategic planning, business execution, goal setting, tracking performance, running effective meetings, and coaching employee performance.

About this training course:

This course will teach you how to identify and manage your key metrics; the critical success factors that drive the performance of your organization and functional teams. Clarifying and simplifying performance expectations will enable you to manage your people more effectively. 

The course is designed for functional team leaders and members of senior leadership teams who are looking for a best practice methodology to choose, configure and track the right metrics (key performance indicators) for each functional area, and for the overall organization.

Some of the things you will learn include:

      • What is a KPI? (It’s probably not what you think)
      • The benefits of having the right metrics
      • The traffic light concept
      • The right way to set performance standards
      • How to set your people up to succeed
      • The top metrics for each functional area: marketing, sales, operations, customer service, finance, overall company
      • KPIs for roles that are hard to quantify
      • The dark side of performance measurement
      • Metrics, incentives, and remuneration

The theory component of this module will take approximately 2-4 hours to complete. It comprises videos, articles, and concludes with a multichoice exam to certify learning. A score of 80% correct answers is the minimum expected standard.

When participants have completed the theory component a virtual 1-hour Q&A session can be scheduled with Stephen to discuss and share the best practices from this module, and to workshop solutions to real-life scenarios from the business that the managers are currently experiencing.

These discussion sessions are a unique benefit and major differentiator from other training programs. Your team will learn the practical management skills to immediately apply the training in their work environment and reinforce their learning every step of the way.  


Contact Stephen Lynch to discuss your needs