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Most clients use Net Promoter Score (NPS) to track customer loyalty. I recommend they add the Customer Effort Score (CES) to get a true picture of customer satisfaction.
When I managed a consulting team in the USA, I would periodically conduct walking 1 on 1 meetings with my staff. I found this format particularly helpful when coaching poor performance.
Just as my goal as a consultant is to maximize the value of each available consulting hour, your goal as a leader is to maximize the value of each available leadership hour. What is your “Leadership Hurdle Rate”?
The Forgetting Curve (also known as the Ebbinghaus Forgetting Curve) represents the decline in memory retention we experience over time if no attempt is made to retain the information. Here’s how to beat it.
A one-time “clearing conversation” with an employee often creates a temporary spike in performance, the so-called “3-week surge”. But invariably, without further coaching, the person reverts back to their default mode of operating.
The book “Turn the ship around” by David Marquet has much to recommend about it. However, I have some caveats when applying this military solution directly into a business environment
As we move into a new year, I find it useful to conduct a personal annual review exercise with my executive coaching clients. I have seen it be a life-changing exercise on more than one occasion, with people making bold decisions that took them in new directions.
I use the lobster analogy when I think of personal growth and organizational growth. Eventually, we bump into the limits of our current shells If we want to progress to the next level, we must break free from the old shell that binds us, and grow into a new, bigger shell.
Survivorship bias is our tendency to study the people or companies who “survived” or were victorious while ignoring those that failed. Learn why this is a mistake.
Leadership and management are functional roles to be performed, not a statement about what sort of person you are. Both functions are vital to business success.
Strategic Projects – how to choose the big rocks aligned to your 3 to 5 Year Strategic Moves and address the issues contained in your SWOT analysis.
OKRs are not KPIs. OKRs are not strategy either. OKRs are goals (objectives) with measurable outcomes (results). Learn the difference between KPI and OKR here