Get started now with business coaching
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Latest content
Activity Metrics for Sales Managers
I encourage clients to track activity metrics for sales managers to ensure they spend enough time coaching sales rep interactions with customers
Prune the Rosebush
You must “prune the rosebush” to remove the products, services, activities, and people that aren’t “core” to your long-term success.
Manager of Managers
A common challenge faced by clients as their company scales is the role transition from “managing a team” to becoming a “manager of managers”.
Customer Effort Score (CES)
Most clients use Net Promoter Score (NPS) to track customer loyalty. I recommend they add the Customer Effort Score (CES) to get a true picture of customer satisfaction.
The 18 Month Rule for Hiring
I encourage my clients to apply the “18 Month Rule” when they are looking to hire a senior manager for one of their business functions.
4Q Conversations With Customers
4Q Conversations are the 4 pieces of information you need to gather from each customer conversation to inform your company strategy.
Having problems? need help with your account?
Support hours are M-F
10am-7pm (Los Angeles)