This course will teach you how to identify and manage your key Metrics (also called Key Performance Indicators, or KPIs).
Metrics are the critical success factors that drive the performance of your organization and functional teams. Clarifying and simplifying performance expectations with well-chosen Metrics will enable you to manage your people more effectively.
There is a multi-choice exam at the end of this module. You will need to view the videos and the articles to learn the topic fully and meet the learning requirements.
This course contains excerpts from the book by Stephen Lynch: “Business Execution for RESULTS: A practical guide for leaders of small to mid-sized firms” (winner in the ‘Management’ category of the 2014 Small Business Book Awards in the USA).
I look forward to supporting your learning journey