The Trust Equation
Use the “Trust Equation” to determine, diagnose, and repair trust in your organization
Face to Face Tandem Interview
The Face to Face Tandem Interview is a 3 hour interview. 1 person asks the questions and 1 person observes the candidate’s body language and takes notes
Reference Check Interview
Reference check interviews must be conducted before any hiring decisions are made. Implement a hiring policy: “No reference checks = No job offer.”
How to Hire A-Players
My summarized version of the Topgrading methodology that will significantly increase your chances of hiring A-Players for every role
How to Grade and Coach Your Team
A process for grading the performance of your team members to create a coaching plan for each person.
Create Your Own User Manual
How to create a “manager user manual” to clarify and communicate your personal expectations and preferred working environment with team members
Career History Form
Rather than look at resumes, send a survey called a “Career History Form” that asks the job applicant to tell you exactly what you want to know.
How to Create Role Scorecards
The Role Scorecard is more than a job description. It is the checklist against which everything must be ticked before making a hiring decision
How to Give Feedback to Top Performers
It’s counter-intuitive, but you gain more management leverage and better long-term results by spending most of your time coaching your A-Players.
The Power Of Checklists
If you want to scale your business, checklists and proven processes are essential for delivering outcomes of a consistently high standard