Manager of Managers
A common challenge faced by clients as their company scales is the role transition from “managing a team” to becoming a “manager of managers”.
Customer Effort Score (CES)
Most clients use Net Promoter Score (NPS) to track customer loyalty. I recommend they add the Customer Effort Score (CES) to get a true picture of customer satisfaction.
The 18 Month Rule for Hiring
I encourage my clients to apply the “18 Month Rule” when they are looking to hire a senior manager for one of their business functions.
